robots Vs humanity
Topical subjects that provoke a response, learn how to express your opinion with one2one.
The following audio was written and produced by www.one2oneacademy.com and is copyright. Use of this material is strictly forbidden without the express permission from the producer.
You are about to here an HR manager explaining the fire drill procedure to the IT department. Listen carefully and take notes, your task is to record important information. The purpose of this task is to assist with listening and comprehension skills.
This production was written and produced in-house by www.one2oneacademy.com and is copyright. Use of this material is strictly forbidden without permission from the producer.
You are about to hear an audio between an HR Manager and a candidate who is applying for the position of Area Sales Manager with a fashion company called; Zana Clothing. Zana’s head office is located on Mayfair Road in London. Listen carefully and write down key information as you will be asked questions.
The story begins with the candidate receiving a call from the HR manager for Zana Clothing.
The candidate enters the office and interacts with the receptionist.
We all need a reality check once in a while, this lesson plan will help you to identify with learning areas. using a phone is somewhat of an art, speaking at a pace where there is a degree of clarity, using the principles of empathetic voice tones to demonstrate how you feel and using key phrases that give your audience the confidence to speak to you.
Using the scripts, try and apply your English to the various situations. Remember that your objective is to apply theory so don't worry if you get it wrong. This module is part of the conversation course.
You work for: ABC Distributions
The time is: 9:45 am
Your Colleagues name is: Carla Stevens
Status: Carla has popped out to get a coffee, she will be back soon. You will have to take messages for her.
A conversation script has been written for you, participate using the context of this conversation a hint would be to look at the way in which your client reacts to what you're saying.
Your office phone is ringing, pick it up. Interact with whoever is on the line and react accordingly.
Client: Oh, good morning, could I speak to Carla please.
Client: I see, can I leave a message for her in that case?
Client: Could you tell her that I phoned and to call me back after 5pm if possible?
Client: My name is Thomas Grey
Client: It’s regarding the loan approval from Barclays Bank for the S3 Project in London.
Client: Yes of course, she can reach me on my mobile today, the number is 675 763 213.
Client: Thanks so much, oh sorry I didn’t catch your name.
Client: Sorry could you spell your surname for me, I am terrible with names?
Client: Thank you again, bye.
Note: There is a formula to answering a business phone. Every company tries to uniform the way in which the phone is answered so that there is a set standard. As a learner here is the formula:
In this task you are expecting a call from an HR manager. Your partner Claire Gold or Mark Gold is out and it’s up to you to interact. Remember that your objective is to record key information such as dates and times.
Your house phone is ringing, pick up the phone.
HR: Good afternoon, I wonder if I could speak to a Mr/ Mrs ………… Gold please.
HR: Oh, not a problem, perhaps I could leave a message for him / her?
HR: I am calling from a Company called ZANA Holdings, Claire/ Mark applied for a position and I have a provisional interview date.
HR: I have provisionally reserved the 19th of this month at 3:25 in the afternoon. The interview will be held at our office.
You: ( You will need to repeat the details to ensure that you have taken the details down correctly).
HR: That’s correct.
HR: Thanks, goodbye
*Your partner returns to the house, using the principles behind reported speech, tell your partner about the call.
Your mobile phone is ringing, it’s a social call.
Sam: Hi, can you talk?
Sam: Just a quick call, wondering if you're free this Friday?
Sam: Everyone wants to grab a Pizza after work, you up for it?
Sam: We were thinking about the place near your office, you know on Blue Avenue.
Sam: Straight after work, we will wait for you outside at 5:30 ish, don’t rush because Sarah will probably be late.
Sam: Great, see you on Friday!
You are not feeling very well, phone a medical centre and make an appointment to see a Doctor for today or tomorrow. You will need to interact with the receptionist.
Your Doctor: Dr Steven Shaw
Clinic Reference Number: 0974S - 419H - 5GJ - 939
Clinic: Good afternoon, Dr Johnstones Clinic, Andrew speaking how can I help you?
Clinic: Are you registered at this Clinic?
Clinic: Can I have your reference number please?
Clinic: Sorry, could you repeat the last 3 numbers for me again?
Clinic: What time would you like your appointment?
Clinic: I can offer you 5:45 this evening.
Clinic: Thanks for calling
More advanced students may find the following information useful:
Couldn’t agree more
I agree with you
I share your view
You could be right
Say that again
Tell me more!
I'm sorry, could you repeat that
Sorry, I didn't catch that
The line isn't very clear could you call back please
Could you repeat that for me again please
Thanks for your call
Thanks for calling
Thank you for calling
Thank you for calling (company name)
A key that will help you to provide an opinion both in and out of a work environment.
Expressing your opinion personally
In my opinion…...
The way that I see it is…..
To my mind……
From my point of view…..
I see it this way……..
I have a feeling that ……..
I have no doubt that ……..
I think that …….
It goes without saying that ……
I am confident that ……
My opinion is that ……
As far as I am concerned…..
It seems to me that……
I am absolutely certain that …….
Expressing the opinion from many
Most people believe…..
Most of us think that….
The majority of people believe that….
There are people who believe that…
People believe that……
Couldn’t agree more
I agree with you
I share your view
You could be right
Say that again
Tell me more!
I have never really thought about that
Wow, never seen it that way!
I can’t comment on that
I don’t really have an opinion on that
Not to sure about that
I’m going to sit on the fence on that
I agree partly with that
I agree on some level
I partially agree with you
On some level I agree
I don’t agree
I don’t think so
I have to disagree with you on that
I don’t agree with what your saying
I have a totally different view
Not at all
I don’t think that’s true
Discuss Facebook´s latest offering; virtual tours. Some of the conversation topics include:
A discussion about how battery life of smart devices influence our buying decisions. Topics featured are:
We can all relate to this topic but most consider it to be highly controversial. Put your skills to the test with this challenging yet topical subject.
The political arena and the relationship with society irrespective of race colour or country is a controversial subject and one that will require you to express your opinion. Topics discussed are:
Busy lifestyles, a lack of time and a want and need to earn more money contributes to this condition. Topics discussed:
Ordering online is commonplace, there are fundamental problems with this concept such as stolen items. Discuss the following points:
Are food is no longer safe to eat. Simply washing fruit isn’t sufficient but there is nothing that the consumer can do.
The article discusses the concept that there are fundamental differences between men and women in the medical sector. A controversial topic that will put your grammar to the test.
There are not enough entrepreneurs, this needs to change to create more jobs and contribute to the growth of an economy.
Sat Nav Technology
We have no more use for these gadgets, they are simply out of date technology as more and more people favour Apps.
“We hope you have enjoyed this lesson plan, please leave a comment on our Facebook page”
A current and interesting discussion about gadgets and inventions that are either no longer wanted or fading out.
A study has revealed that too much exercise could actually be bad for you. A topic that we can all relate to in some way.
The body beautiful is only related to age
There is no such thing as perfection
Home gym VS training at a Gym
Cycling VS running
The Power Of Google
Can someone ruin your reputation online?
university is a very topical subject, some believe that the true cost for students can never be recovered. Part of the conversation course, written and produced by; www.one2oneacademy.com.
the end goal
1. You will earn more money in the end.
2. You will always have a university qualification to fall back on.
3. You make life long friends.
4. You gain more respect.
5. You can get a mortgage.
6. There are more management opportunities.
7. A degree motivates you to do well in terms of professional develpment.
8. Your family are proud of you.
9. You are following the rules, education, career, family, retirement.
the IT module
This lesson plan was written and produced by www.one2oneacademy.com. Teaching students from various sectors over the last 6 years has enabled this module to be based on realistic situations that are commonly found in this sector. Situational learning creates an ideal learning experience since it’s based on the application of theory.
Don’t worry if you can’t complete all the tasks in two hours as every student moves at a different pace. This class will be recorded at strategic points and you will be provided with audio’s. Files will be shared via GDRIVE so it would be best if you have a google account.
We hope that you enjoy this module and that you provide some feedback at the end of each module so that you can share your learning experience with other students.
The IT Department
This module is designed to target key vocabulary, pronunciation and glossary in this sector. You will be placed into a scenario where you will have to demonstrate understanding and apply theory.
Section 1 - The Phone
You will learn how to answer the phone for your department, take messages for colleagues and understand how to interact with clients. Very effective for those students who want to learn more about voice intonation, empathy, speed of speech and phone manner.
Whether you need to refresh your knowledge, want the challenge of practicing or learning for the first time, it’s a valuable section which can be applied immediately. You will need to make a note of the following information as it will be used throughout this story. You are expected to improvise and this module is aimed at an intermediate level.
Aftercare service has a response time of up to 72 hours and excludes weekends. Priced at 1,727.45 Inc VAT
Aftercare service has a response time of up to 48 hours and excludes weekends. Priced at 2,561.93 Inc VAT
Aftercare service has a response time in real time and is available 247, 7 days a week. Priced at 3,272.87 Inc VAT
All prices are based on an annual renewal.
Task 1 - Interacting with your team
A.The story takes place at your office, you have just entered your office and you want a coffee. Both Maria and James are already at their desks, interact with them and ask them if they would like a coffee. Get a pen and paper and write the response down, you should confirm what was said.
Can I get
Nothing for you
Task 2 - Coffee
You have made everyone in the IT department a coffee, give the coffees to them.
Task 3 - Objectives
As the IT manager, you have to set objectives for your team, here you will call a quick meeting and also learn about the key vocabulary used for delegation. These are the tasks for your team:
Check coding in test mode to identify any problems
Migrate data to another server with no downtime
Delegate these tasks to Maria and James
Task 4 - The Phone
The tasks have been delegated to your team, you are alone in the department and the phone rings, answer the phone for your department. Here you will learn how to use target vocabulary, apply empathetic voice tones and take messages.
It’s 9:45 am, answer the phone
Regarding / in connection with
Could / Can / May
Parts of the day: morning, afternoon and evening
Observe the text below to interact with your client:
Client: Oh, good morning can I speak to Maria Goldman please.
Client: In that case could I leave a message for her?
Client: Great, could you tell her to call me back when she is free.
Client: Yes, it’s regarding a problem we have with our website loading time.
Client: Yes, my contact number is 0044 207 863 247
Client: Thank you, oh sorry I didn’t catch your name?
Client: Sorry could you spell your surname, I am awful with names.
Client: Thank you so much, you have been very helpful.
Task 5 - The Message
Maria has just got back in the office after having a conference call with a client. She asks you if there were any messages whilst she was gone. Participate in the conversation, here you will need to apply reported speech.
Maria: Hi, I’m back, did anyone call when I was out?
Maria: Did he mention what it’s about?
Maria: Oh yes, he did phone last week with a similar problem, I need to find out why it’s happening. Did he leave a contact number?
Task 6 - Lunch
The time is now 2pm, you are going out for lunch with a few friends. Tell your colleagues that your going out and to take messages for you.
Task 7 - ZANA
Your back from lunch and your manager has informed you that you have a meeting with George Grey the CEO for ZANA. It’s the first time your meeting him. Interact with him, introduce your team, participate in small talk, ask him questions about his project. You will need to take notes as you will have to write an email as part of your homework to your manager. This email will be a summary of your meeting.
You walk into the conference room, the time is now 3:50 in the afternoon, your entire team is with you. The conference call software beeps to indicate that your client is ringing. Answer the call
Client: Good morning, my name is Mr George Grey, I’m the CEO for ZANA.
Client: Pleased to meet you too, thank you all for taking the time out of your busy schedules to meet me today.
Client: Yes why not, let’s make a start.
Section 2 - The Conference Call
Client: The project is all about setting up a website for our company, we have outgrown the limitations that we have with our current one and we need something to take us to the next level.
Client: We have set aside a budget of around 12k sterling but we have a contingency fund of 2k should we need it. Obviously we would prefer not to.
Client: Hmmmm time scales, well let’s just say that we would like something up and running before January of next year, I think that’s realistic.
You: (Confirmation vocabulary)
Client: Would you mind explaining the types of aftercare service plans you have, just so that I have an idea of the costs involved.
You: (look at your notes and explain them to the client, try to upsell the most expensive one as you know that it’s the best option for him).
Client: That’s great, I understand.
Based on your experience ask more questions, you will be provided with information. How you interact will depend on the result.
Client: Well I think that I have enough information for now.
Client: I think that we will be in a position to give you an answer as to whether or not we will progress to the next stage next Monday. If we decide to would it be possible to have a physical meeting?
Client: Fantastic, thank you all again for your time, I truly appreciate it and I will be in touch on Monday either way.
Client: Thank you and bye for now.
The meeting has finished, if you have managed to complete all these tasks within the hour then your homework will be to write a report to your manager Sally with a summary of your meeting using all the information that you recorded during your class.
Later that day, you receive a phone call from your client who confirms that he would like to progress to the next stage and arrange a meeting at your office for the following week. You told him that you would confirm with Sally and call him back with availability.
Section 3 - The Keyboard
In this section, you will be shown the correct pronunciation for keyboard symbols.
period (US) or full stop (UK)
“at” sign or symbol
and or ampersand
Section 4 - Follow Up
Your email was sent to your manager and she would like you to phone the client to confirm that there are 3 possible meeting times for next week as requested by the client. She has agreed to be present at the meeting.
Task 1 - Phone a client
Phone ZANA’S head office and ask to speak to your client. You will first interact with the secretary before you speak to the client.
Receptionist: Goodmorning, This is ZANA, how can I help you?
Receptionist: Just going to put you on hold for just a minute while I check if his extension is free.
Receptionist: Hi, his extension is available, may I ask who’s calling?
Reception: What’s it in connection with?
Reception: Thank you, just transferring you now
Client: Hello good morning George Grey speaking.
Client: I’m very well thank you and yourself?
Client: That’s great, when could we meet?
You: ( Tuesday the 15th at 4pm, Wednesday the 16th at 5pm or Thursday the 17th at 6pm)
Client: I think that Wednesday will be best for me, will Sally be there?
Client: Great see you next Wednesday at 5pm
Client: Thanks for calling and looking forward to meeting you and Sally, good bye.
1. A tablet can't compete against a Laptop, they are not able to have multiple screens so you are very restricted in terms of using it for work.
2. Battery power has always been an issue with Tablets.
3. Laptops are more acceptable for use in a business.
4. Virtual keyboards can't compete with physical ones.
5. We are still a very long way from replacing a Laptop.
old meets new
1. Can an old brand that was once considered to be one of the greats compete in today's market?
2. Nokia was famed for it's design, does it still count or based on just the phones functions.
3. There haven't really been any significant changes in mobile phone technology for a long time.
swap your computer for a desk
1. Do we really need a computer when this technology is on it's way?
2. Do you think you could use this type of technology at work?
3. Is this type of technology better or worse for the economy?
1. Streaming is not popular with everyone but it has allowed different generations to experience music from different era's.
Discuss this article, defend your opinion and try and express how you feel.
The Business Deal
Turnkey Technology was established in 1997 by Derek Stevens. The company provides consultants to the IT sector when companies need to outsource certain components of a project. The company has to put up with a lot of red tape, mainly from senior management. When companies have to sort out complex projects and need to put up with tight deadlines, they look for outsourcing options. They do this because it's often more economical and companies can get rid of full time employees substituting them for more flexibility.
As a consultant, I have to often work unsociable hours which means I can fall out with my partner over the most simplest tasks such as grocery shopping. The reality is that if you don't put in you don't get out and that means investing time as a rule.
At the moment our whole team has to chip in as deadlines are very tight so there's no getting away for five thirty. I would go as far to say that there's no holding back on ideas if you want to get away at a reasonable hour. I know that it's going to be very hard to get back into the swing of things after my holiday.
The company has to get round any hurdles if any deal is to go through, we have to count on our presentation skills to go after this deal. It won't be easy but we have to stay positive and chase this deal. If we are lucky we will end up with shaking hands and moving forward after all we are hardly likely to turn anything down at this stage.
Discussing controversial topics taken from the media and using them to generate and maintain a conversation is something that we do in every language. The following topics are designed to form conversation structure, develop confidence, increase grammatical awareness and improve pronunciation while you talk.
Statements & Questions
1. Housework is the biggest waste of time.
a. Are there any chores that you secretly enjoy? Why?
b. Are tasks such as washing clothes shared or do you do everything?
c. Do you think that housework is treated differently in different countries?
d. Is this a controversial topic in your country? Why?
e. Do people think less of you if your house is not clean?
f. Should children help out at home with chores?
g. Do you think that housework should be done in one go at the weekend or throughout the week?
h. Is it common to employ a cleaner?
I. Can a cleaner live up to your expectations?
2. There are too many laws that are stupid and a waste of time.
a. Are laws very old and not relevant in your country?
b. Is the legal process fast or slow in your country? Why?
c. Should laws be reformed so that they are more in line with the needs of the current generation.
d. Do people respect the law in your country? (Speeding for example)
e. The law is designed to protect the rich?
f. The law is written by a much older generation.
STARTER OR FINISHER?
3. Most people start too many things and so are never ever able to complete them. (House reform, gardening, fixing broken items)
a. Is time the biggest enemy?
b. Is modern society simply too changeable to be able to plan?
c. Are you someone who plans all the time?
d. Spontaneous people achieve more, or is this simply not true?
e. It's very difficult to find a balance between work, rest and play, or this simply isn't true and it's actually very easy.
4. People always find their purpose in life eventually.
a. Do people have too much choice to be able to find their own purpose.
b. Do you think people are afraid to say that they have never found what they are looking for in life.
c. Are some people content and never searching for something more than they have?
d. Being ambitious is only for the young, or is this concept outdated and wrong?
5. There is such a concept as life after social media, eventually we will give it up and move on.
a. Social media is not an effective use of someone's time or is it?
b. Self gratification is exactly why social media exists, or this simply isn't true?
c. People only get jealous of others on social media or this isn't the case?
d. Can social media platforms take over someone's life?
e. Different social media platforms attract different age groups or do people maintain every type so that they look fashionable?
f. They concept of social media is different in every country, or is it exactly the same? Why?
g. There is no such thing as a true photo, they have all been customised using software to make them better than they actually are.
6. Everyone has a fixed routine in the morning, it's a concept we all have in common.
a. People try to change routines so that everyday feels different.
b. What are your rituals?
c. Do you think you are unique or different from others?
d. People who are older have more rigid routines, or is this a myth?
7. We all exist to take the perfect photograph.
a. Photography has changed, it is no longer about just taking a photograph, it's about sharing it or is this simply not true?
b. There are people who like to just look at photos but not take them, or this concept doesn't exist?
c. We never post a phot without being enhanced in some way, or this concept is not true?
d. Younger people value better quality photo's compared to older people, or this is not true at all?
e. Traditional cameras will not exist in the future as mobile devices get more advanced, do you agree or disagree with this concept? Why?
f. Is it very rare to see someone carrying a camera around with them in a traditional form?
g. Is it true that traditional camera technology is still more advanced compared to mobile phone technology?
OWNING A BUSINESS
8. We all dream of owning our own business one day, it's a very common concept.
a. Have you ever thought of owning your own business? Why?
b. Is it easy to own your own business in your country?
c. People who own their own business are less likely to take a holiday, or this isn't true?
d. Do you have more money if you own your own business?
e. You have to work longer hours if you own your own business, it's a fact?
f. Does the concept of working for yourself live up to expectation in your opinion?
g. If you own your own business you earn more respect from others (Status) or this simply isn't true?
h. Can you be rich and successful working for others?
9. We should all live each day as if it's our last.
a. Do you make the most of each day?
b. Have you found a balance between your life at work and your life outside work?
c. Can people live without making each day mean something?
e. Why do you think that achieving something each day is important to some people?
f. Do we all have to plan in order to be successful?
10. Being recognised by way of an award is an important milestone.
a. Do you think a piece of paper like a certificate or a piece of metal such as a medal is important? Why?
b. Should there be a reward system at your place of work?
c. You are only awarded something when you have sacrificed your own time for more working hours.
d. In your opinion, do awards only separate people and cause problems in a work environment?
e. Is it true that the older you get, the more value you place on awards.
f. Modern work ethics do not give much time for praise, do you think that there should be more recognition for hard work?
11. In Europe we have one common approach to the economy, this can never work as a concept as there are too many traditions and cultural differences.
a. If you were in charge of your economy, what would be the first thing that you fix?
b. Are politicians acting in the interests of people or themselves? Why?
c. Do you think your economy promotes spending or saving?
d. Has the concept of spending money changed with advances in technology?
e. Is there a country with a perfectly balanced economy? How do you define perfect?
f. A bad economy is better for people who want to start their own business.
g. Can an economy work alongside aggressive immigration policies?
h. It's always the poor who get the worst deal, do you agree or disagree?
12. If we could turn back time, we would all make the same mistakes.
a. The location you are born in plays a part in your success or this is simply a myth?
b. If you could meet yourself from the past, what age would you choose? Why?
c. If you could give a younger version of yourself any advice what would it be?
d. Do you believe that mistakes are supposed to be made?
e. Do you think that people learn from their mistakes?
f. Have you ever made the same mistake twice? Why?
g. The older you get, the less mistakes you make or it's the opposite?
h. Do you have any regrets? What are they if you do?
13. We are all an expert on something.
a. What is your area of expertise?
b. Why are you an expert at what you do?
c. Is it possible for a person to be bored of their chosen profession and want change?
d. As an expert you are continually learning new things, or do you stop learning?
e. All experts don't like change in a work environment?
f. Are there people who don't like being an expert? Why?
g. You need age to be an expert at something?
14. People can never be content with how much they earn, it's human nature to always want more.
a. Is there such a thing as harmony with how much people earn, should we all earn the same amount of money?
b. High and low salaries motivate people.
c. Do different salaries help to promote competition?
d. High salaries are not designed for a family life.
e. Is there a limit as to how much you can earn for a particular profession in your country?
f. Salaries are very unbalanced, a builder can earn more than a lawyer, or this simply is not true.
g. You can measure success by the car you drive or the phone you use, or this is a myth?
h. Is it important to compare yourself to others? Why?
Our lesson plans are carefully pieced together by qualified TEFL teachers, who are very passionate about words. We understand that there are many different ways to learn, our method is to teach grammar structures through conversation.
DEAR MANDI, LET ME SAY YOU A BIG "THANK YOU" FOR YOUR HELP WITH PREPARING ME TO IELTS EXAM. THANK YOU FOR YOUR CONFIDENCE AND SUPPORT. EVEN WHEN MY HOME WORKS WERE DIFFICULT AND I HAD NO TIME,- I ALWAYS TRIED TO COMPLETE EVERYTHING IN TIME BECAUSE I DIDN'T WANT TO DISAPPOINT YOU. YOU HELPED ME TO BE MORE CONFIDENT IN EACH PART OF THE EXAM, ESPECIALLY IN SPEAKING. IN THE BOTTOM LINE - ALL MY GOAL WERE REACHED! I HOPE TO SEE YOU NEXT TIME YOU VISIT IN ISRAEL.
I TOOK A LESSON WITH SANJ IN ORDER TO PREPARE TO A TELEPHONE INTERVIEW I WAS ABOUT TO HAVE. SANJ GAVE SOME VERY GOOD TIPS FOR THE INTERVIEW AND A BRIEF LESSON TO IMPROVE MY GRAMMAR AND SPEAKING SKILLS. HE ALSO HELPED ME TO FORMULATE BETTER ANSWERS TO COMMON INTERVIEW QUESTIONS – ALL OF THESE IN ONLY ONE HOUR! THE PREPARATION DEFINITELY HELPED ME TO FEEL MORE CONFIDENT AND TO SPEAK MORE FLUENTLY DURING THE INTERVIEW, AND EVENTUALLY TO GET THE JOB!
I REALLY APPRECIATE THAT YOU HELPED ME GROW IN MORE THAN ONE DIMENSION. THANK YOU SO MUCH FOR SHARING YOUR KNOWLEDGE AND PASSION WITH ME IN THE CLASSES – I DIDN’T REALIZE HOW MUCH I HAD LEARNED UNTIL I GOT SUCH A NICE GRADE IN PTE ACADEMIC EXAM. THANK YOU FOR YOUR PERSONAL CONCERN FOR ME – YOUR EMOTIONAL SUPPORT WAS INDEED PRICELESS. I HAVE BEEN VERY FORTUNATE TO BE MANDI’S STUDENT AND I HIGHLY RECOMMEND TO TAKE HER EXAM PREPARATION CLASSES.