Expressing your opinion personally
In my opinion…...
The way that I see it is…..
To my mind……
From my point of view…..
I see it this way……..
I have a feeling that ……..
I have no doubt that ……..
I think that …….
It goes without saying that ……
I am confident that ……
My opinion is that ……
As far as I am concerned…..
It seems to me that……
I am absolutely certain that …….
Expressing the opinion from many
Most people believe…..
Most of us think that….
The majority of people believe that….
There are people who believe that…
People believe that……
Couldn’t agree more
I agree with you
I share your view
You could be right
Say that again
Tell me more!
I have never really thought about that
Wow, never seen it that way!
I can’t comment on that
I don’t really have an opinion on that
Not too sure about that
I’m going to sit on the fence on that
I agree partly with that
I agree on some level
I partially agree with you
On some level I agree
I don’t agree
I don’t think so
I have to disagree with you on that
I don’t agree with what your saying
I have a totally different view
Not at all
I don’t think that’s true
Transitions & Sequence
First of all
Then/ next/ finally
After that/ this
Following this/ that
On the one hand …. but on the other ….
In comparison to ….
Compared to …..
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It's not what we do, it's how we do it!
Produced in-house, this series of lesson plans helps students to increase fluency and interaction. Follow the script, there are no right or wrong answers but you must interact. Designed to reduce translation time and target key vocabulary, it will put your language skills to the test.
A conversation script has been written for you, participate using the context of this conversation a hint would be to look at the way in which your client reacts to what you're saying.
Your office phone is ringing, pick it up. Interact with whoever is on the line and react accordingly.
Client: Oh, good morning, could I speak to Carla please.
Client: Oh, can I leave a message for her in that case?
Client: Could you tell her that I phoned and to call me back after 5pm if possible?
Client: My name is Thomas Grey
Client: It’s regarding the loan approval from Barclays Bank for the S3 Project in London.
Client: Yes of course, she can reach me on my mobile today, the number is 675 763 213.
Client: Thanks so much, oh sorry I didn’t catch your name.
Client: Sorry could you spell your surname for me, I am terrible with names?
Client: Thank you again, bye.
Note: There is a formula to answer a business phone. Every company tries to uniform the way in which the phone is answered so that there is a set standard. As a learner here is the formula:
In this task you are expecting a call from an HR manager. Your partner Claire Gold or Mark Gold is out and it’s up to you to interact. Remember that your objective is to record key information such as dates and times.
Your house phone is ringing, pick up the phone.
HR: Good afternoon, I wonder if I could speak to a Mr/ Mrs ………… Gold please.
HR: Oh, not a problem, perhaps I could leave a message for him / her?
HR: I am calling from a Company called ZANA Holdings, Claire/ Mark applied for a position and I have a provisional interview date.
HR: I have provisionally reserved the 19th of this month at 3:25 in the afternoon. The interview will be held at our office.
You: ( You will need to repeat the details to ensure that you have taken the details down correctly).
HR: That’s correct.
HR: Thanks, goodbye
*Your partner returns to the house, using the principles behind reported speech, tell your partner about the call.
Your mobile phone is ringing, it’s a social call.
Sam: Hi, can you talk?
Sam: Just a quick call, wondering if you're free this Friday?
Sam: Everyone wants to grab a Pizza after work, you up for it?
Sam: We were thinking about the place near your office, you know on Blue Avenue.
Sam: Straight after work, we will wait for you outside at 5:30 ish, don’t rush because Sarah will probably be late.
Sam: Great, see you on Friday!
You are not feeling very well, phone a medical centre and make an appointment to see a Doctor for today or tomorrow. You will need to interact with the receptionist.
Your Doctor: Dr Steven Shaw
Clinic Reference Number: 0974S - 419H - 5GJ - 939
Clinic: Good afternoon, Dr Johnstones Clinic, Andrew speaking how can I help you?
Clinic: Are you registered at this Clinic?
Clinic: Can I have your reference number please?
Clinic: Sorry, could you repeat the last 3 numbers for me again?
Clinic: What time would you like your appointment?
Clinic: I can offer you 5:45 this evening.
Clinic: Thanks for calling
Designed for students who are relocating and need to practice interacting with people.
You enter a car showroom; below, you will find information for this task.
Car budget: $8.500.00
Guarantee period: You want a year
Payment plan needed but only for a year
Ideal car: 4x4 any brand
Deposit for a car: $5,600.00
Salesperson: Good afternoon and welcome to excelsior used cars, if you should need anything, I will be just over there.
* He points to a desk located at the far end of the showroom. You walk around the showroom and spot a Nissan 4x4 priced at $9,450.00. It's slightly over your budget, but you want to see if you can cut a deal on it with the salesperson.
You smile at the salesperson who approaches you.
Salesperson: What type of car are you looking for?
Salesperson: We have these two in stock at the moment, may I ask what your budget is? ( He extends his hand towards the two vehicles directly in front of you, both are 4x4's.
Salesperson: Hmm, both of our 4x4's are a little over your budget, but we can talk about it.
Salesperson: Firstly, how much deposit do you have?
Salesperson: That changes things as it's more than 50%, tell you what, if you can put the rest on finance, I am prepared to give you the car for $8,500.00 meeting your budget requirements.
Salesperson: We offer a standard one-year guarantee which you can extend at the very end of the contract.
Salesperson: Yes, we do have a payment plan, how long would you like?
Salesperson: Let me see, that would be a balance of $2,900.00 so that works out to 241.66 per month plus 4% APR.
Salesperson: Yes of course. That will be exactly $251.32 per month.
Salesperson: Yes, it comes fully loaded with heated seats, cruise control, ABS, power steering etc.
Salesperson: Yes, if you leave me a deposit I can secure the vehicle for you.
Salesperson: I just need a bank transfer certificate to show the balance transfer and the car is yours.
Salesperson: We close at 6 pm
Salesperson: Great, please follow me and we can complete all the paperwork.