university is a very topical subject, some believe that the true cost for students can never be recovered. Part of the conversation course, written and produced by; www.one2oneacademy.com.
the end goal
1. You will earn more money in the end.
2. You will always have a university qualification to fall back on.
3. You make life long friends.
4. You gain more respect.
5. You can get a mortgage.
6. There are more management opportunities.
7. A degree motivates you to do well in terms of professional develpment.
8. Your family are proud of you.
9. You are following the rules, education, career, family, retirement.
the IT module
This lesson plan was written and produced by www.one2oneacademy.com. Teaching students from various sectors over the last 6 years has enabled this module to be based on realistic situations that are commonly found in this sector. Situational learning creates an ideal learning experience since it’s based on the application of theory.
Don’t worry if you can’t complete all the tasks in two hours as every student moves at a different pace. This class will be recorded at strategic points and you will be provided with audio’s. Files will be shared via GDRIVE so it would be best if you have a google account.
We hope that you enjoy this module and that you provide some feedback at the end of each module so that you can share your learning experience with other students.
The IT Department
This module is designed to target key vocabulary, pronunciation and glossary in this sector. You will be placed into a scenario where you will have to demonstrate understanding and apply theory.
Section 1 - The Phone
You will learn how to answer the phone for your department, take messages for colleagues and understand how to interact with clients. Very effective for those students who want to learn more about voice intonation, empathy, speed of speech and phone manner.
Whether you need to refresh your knowledge, want the challenge of practicing or learning for the first time, it’s a valuable section which can be applied immediately. You will need to make a note of the following information as it will be used throughout this story. You are expected to improvise and this module is aimed at an intermediate level.
Aftercare service has a response time of up to 72 hours and excludes weekends. Priced at 1,727.45 Inc VAT
Aftercare service has a response time of up to 48 hours and excludes weekends. Priced at 2,561.93 Inc VAT
Aftercare service has a response time in real time and is available 247, 7 days a week. Priced at 3,272.87 Inc VAT
All prices are based on an annual renewal.
Task 1 - Interacting with your team
A.The story takes place at your office, you have just entered your office and you want a coffee. Both Maria and James are already at their desks, interact with them and ask them if they would like a coffee. Get a pen and paper and write the response down, you should confirm what was said.
Can I get
Nothing for you
Task 2 - Coffee
You have made everyone in the IT department a coffee, give the coffees to them.
Task 3 - Objectives
As the IT manager, you have to set objectives for your team, here you will call a quick meeting and also learn about the key vocabulary used for delegation. These are the tasks for your team:
Check coding in test mode to identify any problems
Migrate data to another server with no downtime
Delegate these tasks to Maria and James
Task 4 - The Phone
The tasks have been delegated to your team, you are alone in the department and the phone rings, answer the phone for your department. Here you will learn how to use target vocabulary, apply empathetic voice tones and take messages.
It’s 9:45 am, answer the phone
Regarding / in connection with
Could / Can / May
Parts of the day: morning, afternoon and evening
Observe the text below to interact with your client:
Client: Oh, good morning can I speak to Maria Goldman please.
Client: In that case could I leave a message for her?
Client: Great, could you tell her to call me back when she is free.
Client: Yes, it’s regarding a problem we have with our website loading time.
Client: Yes, my contact number is 0044 207 863 247
Client: Thank you, oh sorry I didn’t catch your name?
Client: Sorry could you spell your surname, I am awful with names.
Client: Thank you so much, you have been very helpful.
Task 5 - The Message
Maria has just got back in the office after having a conference call with a client. She asks you if there were any messages whilst she was gone. Participate in the conversation, here you will need to apply reported speech.
Maria: Hi, I’m back, did anyone call when I was out?
Maria: Did he mention what it’s about?
Maria: Oh yes, he did phone last week with a similar problem, I need to find out why it’s happening. Did he leave a contact number?
Task 6 - Lunch
The time is now 2pm, you are going out for lunch with a few friends. Tell your colleagues that your going out and to take messages for you.
Task 7 - ZANA
Your back from lunch and your manager has informed you that you have a meeting with George Grey the CEO for ZANA. It’s the first time your meeting him. Interact with him, introduce your team, participate in small talk, ask him questions about his project. You will need to take notes as you will have to write an email as part of your homework to your manager. This email will be a summary of your meeting.
You walk into the conference room, the time is now 3:50 in the afternoon, your entire team is with you. The conference call software beeps to indicate that your client is ringing. Answer the call
Client: Good morning, my name is Mr George Grey, I’m the CEO for ZANA.
Client: Pleased to meet you too, thank you all for taking the time out of your busy schedules to meet me today.
Client: Yes why not, let’s make a start.
Section 2 - The Conference Call
Client: The project is all about setting up a website for our company, we have outgrown the limitations that we have with our current one and we need something to take us to the next level.
Client: We have set aside a budget of around 12k sterling but we have a contingency fund of 2k should we need it. Obviously we would prefer not to.
Client: Hmmmm time scales, well let’s just say that we would like something up and running before January of next year, I think that’s realistic.
You: (Confirmation vocabulary)
Client: Would you mind explaining the types of aftercare service plans you have, just so that I have an idea of the costs involved.
You: (look at your notes and explain them to the client, try to upsell the most expensive one as you know that it’s the best option for him).
Client: That’s great, I understand.
Based on your experience ask more questions, you will be provided with information. How you interact will depend on the result.
Client: Well I think that I have enough information for now.
Client: I think that we will be in a position to give you an answer as to whether or not we will progress to the next stage next Monday. If we decide to would it be possible to have a physical meeting?
Client: Fantastic, thank you all again for your time, I truly appreciate it and I will be in touch on Monday either way.
Client: Thank you and bye for now.
The meeting has finished, if you have managed to complete all these tasks within the hour then your homework will be to write a report to your manager Sally with a summary of your meeting using all the information that you recorded during your class.
Later that day, you receive a phone call from your client who confirms that he would like to progress to the next stage and arrange a meeting at your office for the following week. You told him that you would confirm with Sally and call him back with availability.
Section 3 - The Keyboard
In this section, you will be shown the correct pronunciation for keyboard symbols.
period (US) or full stop (UK)
“at” sign or symbol
and or ampersand
Section 4 - Follow Up
Your email was sent to your manager and she would like you to phone the client to confirm that there are 3 possible meeting times for next week as requested by the client. She has agreed to be present at the meeting.
Task 1 - Phone a client
Phone ZANA’S head office and ask to speak to your client. You will first interact with the secretary before you speak to the client.
Receptionist: Goodmorning, This is ZANA, how can I help you?
Receptionist: Just going to put you on hold for just a minute while I check if his extension is free.
Receptionist: Hi, his extension is available, may I ask who’s calling?
Reception: What’s it in connection with?
Reception: Thank you, just transferring you now
Client: Hello good morning George Grey speaking.
Client: I’m very well thank you and yourself?
Client: That’s great, when could we meet?
You: ( Tuesday the 15th at 4pm, Wednesday the 16th at 5pm or Thursday the 17th at 6pm)
Client: I think that Wednesday will be best for me, will Sally be there?
Client: Great see you next Wednesday at 5pm
Client: Thanks for calling and looking forward to meeting you and Sally, good bye.
1. A tablet can't compete against a Laptop, they are not able to have multiple screens so you are very restricted in terms of using it for work.
2. Battery power has always been an issue with Tablets.
3. Laptops are more acceptable for use in a business.
4. Virtual keyboards can't compete with physical ones.
5. We are still a very long way from replacing a Laptop.
old meets new
1. Can an old brand that was once considered to be one of the greats compete in today's market?
2. Nokia was famed for it's design, does it still count or based on just the phones functions.
3. There haven't really been any significant changes in mobile phone technology for a long time.
swap your computer for a desk
1. Do we really need a computer when this technology is on it's way?
2. Do you think you could use this type of technology at work?
3. Is this type of technology better or worse for the economy?
1. Streaming is not popular with everyone but it has allowed different generations to experience music from different era's.
Discuss this article, defend your opinion and try and express how you feel.
The Business Deal
Turnkey Technology was established in 1997 by Derek Stevens. The company provides consultants to the IT sector when companies need to outsource certain components of a project. The company has to put up with a lot of red tape, mainly from senior management. When companies have to sort out complex projects and need to put up with tight deadlines, they look for outsourcing options. They do this because it's often more economical and companies can get rid of full time employees substituting them for more flexibility.
As a consultant, I have to often work unsociable hours which means I can fall out with my partner over the most simplest tasks such as grocery shopping. The reality is that if you don't put in you don't get out and that means investing time as a rule.
At the moment our whole team has to chip in as deadlines are very tight so there's no getting away for five thirty. I would go as far to say that there's no holding back on ideas if you want to get away at a reasonable hour. I know that it's going to be very hard to get back into the swing of things after my holiday.
The company has to get round any hurdles if any deal is to go through, we have to count on our presentation skills to go after this deal. It won't be easy but we have to stay positive and chase this deal. If we are lucky we will end up with shaking hands and moving forward after all we are hardly likely to turn anything down at this stage.
Discussing controversial topics taken from the media and using them to generate and maintain a conversation is something that we do in every language. The following topics are designed to form conversation structure, develop confidence, increase grammatical awareness and improve pronunciation while you talk.
Statements & Questions
1. Housework is the biggest waste of time.
a. Are there any chores that you secretly enjoy? Why?
b. Are tasks such as washing clothes shared or do you do everything?
c. Do you think that housework is treated differently in different countries?
d. Is this a controversial topic in your country? Why?
e. Do people think less of you if your house is not clean?
f. Should children help out at home with chores?
g. Do you think that housework should be done in one go at the weekend or throughout the week?
h. Is it common to employ a cleaner?
I. Can a cleaner live up to your expectations?
2. There are too many laws that are stupid and a waste of time.
a. Are laws very old and not relevant in your country?
b. Is the legal process fast or slow in your country? Why?
c. Should laws be reformed so that they are more in line with the needs of the current generation.
d. Do people respect the law in your country? (Speeding for example)
e. The law is designed to protect the rich?
f. The law is written by a much older generation.
STARTER OR FINISHER?
3. Most people start too many things and so are never ever able to complete them. (House reform, gardening, fixing broken items)
a. Is time the biggest enemy?
b. Is modern society simply too changeable to be able to plan?
c. Are you someone who plans all the time?
d. Spontaneous people achieve more, or is this simply not true?
e. It's very difficult to find a balance between work, rest and play, or this simply isn't true and it's actually very easy.
4. People always find their purpose in life eventually.
a. Do people have too much choice to be able to find their own purpose.
b. Do you think people are afraid to say that they have never found what they are looking for in life.
c. Are some people content and never searching for something more than they have?
d. Being ambitious is only for the young, or is this concept outdated and wrong?
5. There is such a concept as life after social media, eventually we will give it up and move on.
a. Social media is not an effective use of someone's time or is it?
b. Self gratification is exactly why social media exists, or this simply isn't true?
c. People only get jealous of others on social media or this isn't the case?
d. Can social media platforms take over someone's life?
e. Different social media platforms attract different age groups or do people maintain every type so that they look fashionable?
f. They concept of social media is different in every country, or is it exactly the same? Why?
g. There is no such thing as a true photo, they have all been customised using software to make them better than they actually are.
6. Everyone has a fixed routine in the morning, it's a concept we all have in common.
a. People try to change routines so that everyday feels different.
b. What are your rituals?
c. Do you think you are unique or different from others?
d. People who are older have more rigid routines, or is this a myth?
7. We all exist to take the perfect photograph.
a. Photography has changed, it is no longer about just taking a photograph, it's about sharing it or is this simply not true?
b. There are people who like to just look at photos but not take them, or this concept doesn't exist?
c. We never post a phot without being enhanced in some way, or this concept is not true?
d. Younger people value better quality photo's compared to older people, or this is not true at all?
e. Traditional cameras will not exist in the future as mobile devices get more advanced, do you agree or disagree with this concept? Why?
f. Is it very rare to see someone carrying a camera around with them in a traditional form?
g. Is it true that traditional camera technology is still more advanced compared to mobile phone technology?
OWNING A BUSINESS
8. We all dream of owning our own business one day, it's a very common concept.
a. Have you ever thought of owning your own business? Why?
b. Is it easy to own your own business in your country?
c. People who own their own business are less likely to take a holiday, or this isn't true?
d. Do you have more money if you own your own business?
e. You have to work longer hours if you own your own business, it's a fact?
f. Does the concept of working for yourself live up to expectation in your opinion?
g. If you own your own business you earn more respect from others (Status) or this simply isn't true?
h. Can you be rich and successful working for others?
9. We should all live each day as if it's our last.
a. Do you make the most of each day?
b. Have you found a balance between your life at work and your life outside work?
c. Can people live without making each day mean something?
e. Why do you think that achieving something each day is important to some people?
f. Do we all have to plan in order to be successful?
10. Being recognised by way of an award is an important milestone.
a. Do you think a piece of paper like a certificate or a piece of metal such as a medal is important? Why?
b. Should there be a reward system at your place of work?
c. You are only awarded something when you have sacrificed your own time for more working hours.
d. In your opinion, do awards only separate people and cause problems in a work environment?
e. Is it true that the older you get, the more value you place on awards.
f. Modern work ethics do not give much time for praise, do you think that there should be more recognition for hard work?
11. In Europe we have one common approach to the economy, this can never work as a concept as there are too many traditions and cultural differences.
a. If you were in charge of your economy, what would be the first thing that you fix?
b. Are politicians acting in the interests of people or themselves? Why?
c. Do you think your economy promotes spending or saving?
d. Has the concept of spending money changed with advances in technology?
e. Is there a country with a perfectly balanced economy? How do you define perfect?
f. A bad economy is better for people who want to start their own business.
g. Can an economy work alongside aggressive immigration policies?
h. It's always the poor who get the worst deal, do you agree or disagree?
12. If we could turn back time, we would all make the same mistakes.
a. The location you are born in plays a part in your success or this is simply a myth?
b. If you could meet yourself from the past, what age would you choose? Why?
c. If you could give a younger version of yourself any advice what would it be?
d. Do you believe that mistakes are supposed to be made?
e. Do you think that people learn from their mistakes?
f. Have you ever made the same mistake twice? Why?
g. The older you get, the less mistakes you make or it's the opposite?
h. Do you have any regrets? What are they if you do?
13. We are all an expert on something.
a. What is your area of expertise?
b. Why are you an expert at what you do?
c. Is it possible for a person to be bored of their chosen profession and want change?
d. As an expert you are continually learning new things, or do you stop learning?
e. All experts don't like change in a work environment?
f. Are there people who don't like being an expert? Why?
g. You need age to be an expert at something?
14. People can never be content with how much they earn, it's human nature to always want more.
a. Is there such a thing as harmony with how much people earn, should we all earn the same amount of money?
b. High and low salaries motivate people.
c. Do different salaries help to promote competition?
d. High salaries are not designed for a family life.
e. Is there a limit as to how much you can earn for a particular profession in your country?
f. Salaries are very unbalanced, a builder can earn more than a lawyer, or this simply is not true.
g. You can measure success by the car you drive or the phone you use, or this is a myth?
h. Is it important to compare yourself to others? Why?
The abilty to ask questionsis an essential skill. Identifying with question structures will help you to start and prolong a conversation. From school enrolment to preparing for job interviews, learning about these structures are extremely important. To help demonstrate this importance you will be shown relevance in various scenarios.
Why - Who - Where - When - Will - What - How - Do - Is
a. the / closed / on / Monday / School / why / was ?
b. do / to / need / to / who / talk / I ?
c. the / where/ does / up / bus / School / pick ?
d. start / the / does / when / term / School ?
e. need / do / books / they / what ?
f. pay / I / how / do ?
g. lunch / do provide / you ?
h. there / be / extra / will / English / classes ?
a. did / why / cancel / client / the ?
b. to / did / who / you / speak ?
c. can / find / where / I / file / the ?
d. does/ meeting / the / when / start ?
e. you / what / available / are / time ?
f. like / to / how / proceed / you / would ?
g. a / you / budget / have / do ?
h. there / deadline / this / is / a / project / for ?
a. diet / why / again / you / a / are / on ?
b. going / with / the / you / to / who / party / are ?
c. want / where / go / do / to / you ?
d. out / you / do / when / go / want / to ?
e. you / what / are / wear / to / going ?
f. there / to / going/ get / are / are / how / we ?
g. pizza / of / you / do / a / slice / want ?
h. dress / code / at / club / the / there / a / is ?
A ceo profile
Listen to the following audio, write down the information that you feel is important to you. This training is extremely useful if you have a high level of interaction on the phone with clients. Listenting and being able to write at the same time is a skill.
1. Who is the CEO in the story?
2. What is the name of the consultancy company?
3. When was the consultancy company established?
4. Where is the consultancy company based?
5. How many employees does the consultancy company have?
6. What service does the consultancy company provide?
7. How much does the consultancy company charge for their service?
8. In which locations are the consultancy companies based?
9. What does the CEO attribute the company´s success to?
10. In which year did the company re-structure?
11. How m any new Directors are there and which departments are they responsible for?
12. How old is the CEO?
13. How many children does he have?
14. Which company did the CEO work in before his current position?
15. Where was the company based?
16. How long did he work there for?
1. Having consultants working on short-term contracts has become a fashionable business model.
2. Do you think that this concept has become fashionable because it is a cheap option? If so, why?
3. Some people believe that short-term contracts offer more flexibility for companies. Discuss what you think the advantages and disadvantages are to both the company and individual.
4. Do you think that restructuring an organisation is a necessity or a waste of time and money? Why?
5. Can CEO¨s be too old or too young?
6. Do you think that the name of a company can help it to grow - if so, why?
7. Is training important? Why?
8. Do people tend to favour job security over money in your country?
9. Do you prefer working for smaller or larger corporate structures? Why?
10. What is better from your perspective - having lower rates but a higher volume of business or the opposite?
11. The success of an organisation depends on its CEO?
12. The bigger the structure, the faster you get promoted - or is it the opposite?
13. Job titles no longer reflect the job that you do.
14. Every employee does tasks that they are not supposed to do.
Things that make you go hmmm!
"Work smarter, not harder"
This conversation based lesson plan is designed to get you to talk! Take a look at the conversation key below as a guide to structure your answers. Written and produced in-house, you will be recorded at specific points to assist with studying outside a classroom environment.
Speed of speech - Every language is spoken at a different speed, try to learn how to use this technique in order to improve your pronunciation.
Voice tones - These demonstrate how you feel about something, demonstrating empathetic voice tones is a key feature of your learning process.
Grammar - You will be corrected while you talk to help you to learn more about the type of errors you are making.
Confidence - The more you practice, the more confident you feel.
Vocabulary - There is always more than one way to say something, our classes will help you to identify with this.
1. Black Friday vs. Traditional sales?
2. Herbal medicine vs. Traditional medicine?
3. Organised firework displays vs. Buying fireworks?
4. Apple pay vs. PayPal?
5. Ebay vs. Amazon?
6. High Street vs. Shopping Centre?
7. Home Gym vs. Sports Centre?
8. Twitter vs. Instagram?
9. Private healthcare vs. Public healthcare?
10. Home Cinema vs. Cinema
11. Beer vs. Spirits?
12. Paracetomol vs. Ibuprofen?
13. Running vs. Cycling?
14. Big house on the outskirts of town vs. Small flat in town?
15. Expensive gadgets vs. Practical gadgets?
16. Cash vs. Credit Card?
17. Eating out vs. Eating in?
18. MTV vs. Radio?
19. Headphones vs. Speakers?
20. Hot climate vs. Cold climate?
21. Writing vs. Typing?
22. Dieting vs. Eating?
23. Consultant vs. Permanent employee?
24. Working in the public sector vs. Working in the private sector?
25. Classic vs. Modern?
26. Speaking vs. Writing?
27. Expensive vs. Cheap?
28. Laptop vs. Desktop?
29. Rent a hotel room vs. Rent a flat?
30. Holiday at home vs. Holiday abroad?
31. Email vs. Text?
32. Sofa vs. Lazyboy?
33. TV vs. Projector?
34. Minimalistic vs. Clutter?
35. Fan/Heater vs. Airconditioning?
36. Grass vs. Turf?
37. Gaming consol vs. Laptop?
38. Website vs. Social networking platform?
39. Flickr vs. Gmail? (Photo storage)
40. Cloud storage vs. Physical storage?
Written and produced in-house, this lesson plan will enable you to cross tenses and focus on grammar development. Pronunciation, speed of speech, voice tones, vocabulary building and a real focus on conversation patterns will help you to develop your confidence in speaking.
1.Where did your career begin?
2. Who influenced you to pursue you career?
3. Would you have chosen a different career path if you were faced with the same decision today?
4. How did opportunity present itself?
5. Was it your personality, qualifications or University that influenced their decision?
6. What interested you about your first position? Why'
7. Did you get a choice for an internship or was it chosen for you?
8. What did you do on a day to day basis?
9. Was this position based on repetitive tasks?
10. What happened after this position?
11. Do you think opportunity found you or did you find it?
12. Detail your following position.
13. Do your consider that move strategic or just down to luck and being at the right place at the right time?
14. If I spoke to your team, what do you think you would be remembered for?
15. If I asked your manager the same question, would it be different?
16. What skills did you want to develop at that time?
17. Was your first position a true reflection of what your chosen profession would be like?
18. Did you achieve the goals that you had set for yourself at that time?
19. Has your work ethic changed over time? Why?
20. Have you ever said "no" and stood up to something instead of just saying "yes" all the time?
21. Would it have cost more to study for your chosen profession in another country?
22. Have you ever heard the expression; " my word is my bond?"
23. The best decisions are made from gut feelings.
24. Sometimes we just need a second opinion.
25. You can never be successful in life without taking a gamble.
26. You can never make money without borrowing money from a Bank.
27. When people finally find what they have been looking for, they mess it up.
28. It's good to learn from others or is it best to learn from your own mistakes? Why?
29. You can't change the personality you have or can it be adapted to your profession?
30. The people around you always tell you the truth.
31. The English language may open the doors of opportunity but you still have to look for it.
32. There are few differences between the number of hours that you work in the private sector compared to the public sector.
33. Taking too much time to make decisions is always a bad thing.
The mobile phone sector has changed dimension several times over the last nine years. In those days most of us appreciated design, battery life and size.
1. Are you familiar with the Nokia brand?
2. Did you appreciate some of the features mentioned above? Why?
3. Do you think that they had a dominant position in the telecommunications sector? What gave you that impression?
4. Do you think that Nokia had very clever advertising or very clever technology?
Nokia's first phone had a weight of just under 800 grams, it was called the; Mobile Cityman and had a price tag of nearly $5,500. Despite this heavy price tag, the model continually sold out.
5. Why do you think that the price and weight of this phone had no affect on it's sales performance?
The Matrix featured Nokia's slider phone in 1999 and the proceeding NOKIA 6100 series sold 41 million units and introduced the worlds first pre installed game; Snake.
6. Can movies influence sales or is this an old concept, we now have social networking platforms?
7. Have games moved from phones to tablets?
8. Was Nokia's success simply down to being at the right place at the right time?
9. Do you think that the advertising industry has changed? Why?
In 2004, Nokia released the "Lipstick phone". (Nokia 7280) it was listed as one of the best products by Fortune Magazine.
10. Did Nokia respond to every age group and sector?
11. Do smartphone manufacturers today have the same approach as they used to many years ago?
12. Were the phones of yesterday more in tune with what people wanted?
13. Do men and women look for different features in a phone or are they the same?
Apple launched the first iPhone in 2007 and in response Nokia released the 5800 Press music.
14. Was the iPhone a game changer or just something different on the market?
15. Did it have an immediate impact on the market?
16. Were the other phone manufacturers too slow to respond?
17. Nokia was number one, were they arrogant and if so did it ultimately lead to failure?
18. Did social networking platforms damage Nokia?
19. Did physical keypads make a difference to the experience of using a phone?
20. Did the brand Blackberry appeal to nostalgia not innovation?
21. Is Apple the new Nokia? Can they fail?
22. Is the telecommunications sector the same or have the rules changed?
23. Do people overlook certain aspects about a phone because it's in fashion?
24. Can nostalgic designs appear again in the future just like classic cars have?
25. Are you ever tempted to return to classic or are you convinced that there is nothing like having a modern concept?
26. Do you think that modern companies are better prepared for change?
Our lesson plans are carefully pieced together by qualified TEFL teachers, who are very passionate about words. We understand that there are many different ways to learn, our method is to teach grammar structures through conversation.
DEAR MANDI, LET ME SAY YOU A BIG "THANK YOU" FOR YOUR HELP WITH PREPARING ME TO IELTS EXAM. THANK YOU FOR YOUR CONFIDENCE AND SUPPORT. EVEN WHEN MY HOME WORKS WERE DIFFICULT AND I HAD NO TIME,- I ALWAYS TRIED TO COMPLETE EVERYTHING IN TIME BECAUSE I DIDN'T WANT TO DISAPPOINT YOU. YOU HELPED ME TO BE MORE CONFIDENT IN EACH PART OF THE EXAM, ESPECIALLY IN SPEAKING. IN THE BOTTOM LINE - ALL MY GOAL WERE REACHED! I HOPE TO SEE YOU NEXT TIME YOU VISIT IN ISRAEL.
I TOOK A LESSON WITH SANJ IN ORDER TO PREPARE TO A TELEPHONE INTERVIEW I WAS ABOUT TO HAVE. SANJ GAVE SOME VERY GOOD TIPS FOR THE INTERVIEW AND A BRIEF LESSON TO IMPROVE MY GRAMMAR AND SPEAKING SKILLS. HE ALSO HELPED ME TO FORMULATE BETTER ANSWERS TO COMMON INTERVIEW QUESTIONS – ALL OF THESE IN ONLY ONE HOUR! THE PREPARATION DEFINITELY HELPED ME TO FEEL MORE CONFIDENT AND TO SPEAK MORE FLUENTLY DURING THE INTERVIEW, AND EVENTUALLY TO GET THE JOB!
I REALLY APPRECIATE THAT YOU HELPED ME GROW IN MORE THAN ONE DIMENSION. THANK YOU SO MUCH FOR SHARING YOUR KNOWLEDGE AND PASSION WITH ME IN THE CLASSES – I DIDN’T REALIZE HOW MUCH I HAD LEARNED UNTIL I GOT SUCH A NICE GRADE IN PTE ACADEMIC EXAM. THANK YOU FOR YOUR PERSONAL CONCERN FOR ME – YOUR EMOTIONAL SUPPORT WAS INDEED PRICELESS. I HAVE BEEN VERY FORTUNATE TO BE MANDI’S STUDENT AND I HIGHLY RECOMMEND TO TAKE HER EXAM PREPARATION CLASSES.